PulseAI — Customer Support Automation at Scale
The Challenge
PulseAI, a SaaS company with 12,000+ users, was spending $40K/month on customer support staffing. 70% of tickets were repetitive questions already answered in their documentation.
Our Approach
We built a custom RAG-powered AI support agent trained on their documentation, product changelog, and historical ticket data. The agent integrates with Intercom and escalates to humans for complex issues with full context.
The Results
74% of support tickets now resolved autonomously. Support staffing costs reduced by $28K/month. Customer satisfaction score (CSAT) increased from 3.8 to 4.6 — users preferred the faster AI responses for common queries.
Impact
74%
Tickets Resolved by AI
$28K
Monthly Cost Saving
4.6
CSAT Score (from 3.8)
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Next Project
3× Organic Growth in 6 Months
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